Question 1

What should I know about custom work?

Accepted Answer

Custom work is nonreturnable. Solid Ideas stands behind its work and will make it right until you are satisfied.

Question 2

Can I request revisions after work starts?

Accepted Answer

Once work on a part has started, revision changes require a separate purchase order (PO).

Question 3

How long will my project take?

Accepted Answer

Timing depends on the project scope and the current shop schedule. After reviewing your request, Solid Ideas will share an estimate. No fixed turnaround range is promised.

Question 4

Can I cancel a project?

Accepted Answer

Cancellations are accepted. If material has been ordered or work has started when you cancel, you are responsible for material costs and time already spent through the time of cancellation.

Question 5

What should I include in a project request?

Accepted Answer

Include a clear project description, your selected offering, budget range, and links to relevant drawings, models, references, or other files.

Question 6

Is my selected booking time confirmed?

Accepted Answer

No. A selected appointment time is a request for review, not a confirmed appointment. No payment is required to request an appointment.

Question 7

Why is my payment status pending?

Accepted Answer

Checkout records an order request and does not collect payment. Its payment status remains pending until the project is confirmed.

Frequently asked questions

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